111gam FAQ – Frequently Asked Questions for Pakistan Players

You must be 18 years of age or older to register at 111gam. This is a strict requirement and is verified during the KYC process via CNIC submission. Any account found to belong to a player under 18 will be closed immediately and deposits returned. Responsible gaming is a core part of how 111gam operates — see our Responsible Gaming page for full details.

KYC verification is not required to register or play at 111gam. It is required before you make your first withdrawal. Most players complete KYC a day or two before they plan to withdraw so verification is done by the time they request a payout. To verify, go to Account Settings and upload a clear photo of the front and back of your CNIC. Verification typically completes within 24 hours on business days.

No — 111gam allows one account per person. Duplicate accounts are identified through CNIC, mobile number, device fingerprint and other signals. If duplicates are found, all accounts except the original will be closed and any bonus funds will be voided. If you believe you have accidentally created a duplicate, contact support immediately before it becomes a bigger issue.

On the 111gam login page, click "Forgot password?" — an OTP will be sent to your registered mobile number. Enter the OTP to verify your identity, then set a new password. Alternatively, use the OTP Login tab to log in without a password while you then reset it from Account Settings. If your registered number is no longer active, contact support for a manual recovery process.

Log in with your current number while you still have access to it and contact 111gam support via live chat to request a number update. If you no longer have access to the old number at all, contact support by email at support@111gam.app — identity verification via CNIC will be required. The change typically takes 24–48 hours to process and an SMS confirmation is sent to the new number once complete.

Contact 111gam support via live chat or at support@111gam.app to request account closure. Before the account is closed, any available PKR balance will be returned to your registered payment method. If you are closing the account due to a gambling concern rather than a general preference, consider using the self-exclusion tool instead — it offers more formal protections and is specifically designed for that situation.

111gam accepts Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard debit or credit cards. All deposits are in Pakistani Rupees (PKR) — there is no currency conversion at any point. Mobile wallet deposits (Easypaisa and JazzCash) are typically credited to your 111gam balance within 60 seconds of payment confirmation. Bank transfers take 1–2 business hours depending on your bank. See the full guide at Deposit and Withdrawal.

The minimum deposit is Rs 500 across all payment methods. There is no maximum deposit limit set by 111gam, though individual payment providers (Easypaisa, JazzCash etc.) may have their own daily transaction limits depending on your account level with them. 111gam does not charge any deposit fees — all Rs 500 reaches your gaming balance.

First, wait 5 minutes and refresh your 111gam balance — most mobile wallet payments confirm within 60 seconds but network congestion can occasionally cause a short delay. If the balance still hasn't updated after 10 minutes, contact 111gam support via live chat and provide: your registered mobile number, the payment method used, the exact amount in PKR, the transaction reference number from your Easypaisa/JazzCash app, and the time of the transaction. Support will trace the payment and credit it manually if confirmed.

Easypaisa and JazzCash withdrawals requested before the daily cutoff time are processed the same business day — typically within 2–4 hours of the request being approved. IBFT bank transfer withdrawals complete within 1–2 business days. Visa/Mastercard withdrawals take 3–5 business days depending on your issuing bank. All withdrawals are paid in PKR. First-time withdrawal requests require completed KYC verification.

The minimum withdrawal is Rs 500. There is no withdrawal fee charged by 111gam. Your bank or mobile wallet provider may apply their own transaction charges for receiving funds — check with your provider if you're unsure. Only real-money balance (not active bonus funds) can be withdrawn. Bonus funds become withdrawable once their wagering requirement has been met.

Common reasons for a declined withdrawal at 111gam include: KYC not completed (CNIC not yet submitted or pending review), active wagering requirements on bonus funds covering the balance, account verification pending, or withdrawal details not matching the account name on your payment method. Check your 111gam account notifications for the specific reason. If unclear, contact support with your withdrawal reference number — they can explain the exact reason and what's needed to resolve it.

111gam does not charge any fees for deposits or withdrawals. If you deposit Rs 500, your full Rs 500 is credited to your gaming balance. If you withdraw Rs 10,000, Rs 10,000 is sent to your payment method. Third-party providers — Easypaisa, JazzCash, your bank — may apply their own incoming or outgoing transfer fees depending on your account type. These are outside 111gam's control.

Yes — 111gam has a built-in deposit limit tool in Account Settings under Responsible Gaming. You can set a daily, weekly or monthly deposit limit in PKR. Limits take effect immediately. Decreasing a limit is instant; increasing one requires a 24-hour waiting period to give you time to reconsider. Minimum settable limit is Rs 200 per day. See the Responsible Gaming page for a full explanation.

111gam offers a welcome bonus on your first deposit. The current offer — including the percentage match and any free credit amounts — is displayed on the deposit page when you first fund your account. All bonus terms including the wagering requirement, eligible games and expiry date are clearly stated before you opt in. You can choose to skip the bonus and deposit as real money only — there is no pressure to accept an offer that doesn't suit your play style.

A wagering requirement (sometimes called rollover or playthrough) specifies how many times you must wager a bonus amount before it converts to withdrawable real money. For example, if you receive a Rs 1,000 bonus with a 10× wagering requirement, you need to place Rs 10,000 worth of bets using that bonus before you can withdraw it. Progress is tracked on your dashboard. Not all games contribute equally — slots typically count 100%, while table games like roulette may count less. The specific contribution rates are always listed in the bonus terms.

If a bonus expires before the wagering requirement is met, the remaining bonus funds are forfeited — they are removed from your account balance. Any real money balance in your account is unaffected. Bonus expiry dates are clearly shown on your dashboard so you can track how much time remains. If you want to cancel a bonus before it expires, contact support — they can remove it, though any associated free credit will also be removed.

Every registered 111gam player has a unique referral code available in their account dashboard. Share this code with friends. When a friend registers using your code and makes their first qualifying deposit, both you and your friend receive a referral bonus credited to your accounts. The referral bonus has a 1× wagering requirement before withdrawal. Full details are on the Refer a Friend page.

Yes — 111gam runs regular promotions for existing players including reload bonuses, game-specific offers and special promotions tied to major cricket events and Pakistani public holidays. Promotions are shown on your account dashboard and, if you've opted in to marketing communications, sent via SMS to your registered number. Each promotion clearly states its eligibility criteria, qualifying deposit amount, wagering requirement and expiry date.

First, check that you selected the bonus offer during the deposit flow — bonuses at 111gam are not automatically applied unless you opt in at the time of deposit. If you opted in and the bonus still hasn't appeared after 10 minutes, contact support via live chat with your deposit reference number. Common reasons for a bonus not appearing include: deposit amount below the qualifying minimum, the bonus had already expired, or the offer was only available to players who hadn't previously opted in to a similar promotion.

Andar Bahar is a simple South Asian card game. One card is dealt face-up in the centre — called the Joker card. Cards are then dealt alternately to the Andar (inside) side and the Bahar (outside) side. You bet on which side the first card matching the Joker's value will appear. It's a binary choice with roughly 50/50 odds (Andar has a slight statistical edge). At 111gam, Andar Bahar rounds complete in under a minute, with PKR stakes starting at Rs 10. Visit Andar Bahar for full rules and available tables.

Virtual sports at 111gam are computer-generated simulations of cricket and football matches. Results are determined by a certified Random Number Generator (RNG) — not real match outcomes. New virtual matches are generated every few minutes. You can bet on outcomes like match winner, top scorer bracket, total runs or goals. Results and winnings are paid out within minutes of betting. Visit Virtual Sports for the full range of available markets.

111gam offers Texas Hold'em poker in cash table and sit-and-go tournament formats. Cash tables run continuously at multiple stake levels — from micro stakes suitable for newer players to higher-stakes tables for experienced players. Sit-and-go tournaments have a fixed buy-in and start as soon as enough players join. All poker games at 111gam are played against other real players, not against the house. Visit Poker for current stake levels and available tables.

111gam offers European single-zero roulette — one zero on the wheel, which gives a house edge of 2.7%. This is more player-friendly than the American double-zero version (5.26% house edge). You can place inside bets (specific numbers), outside bets (red/black, odd/even, column/dozen) or combination bets. The minimum bet and available table limits are shown on each table. Visit Roulette for the full table range.

111gam's card game library includes Teen Patti, Baccarat and several other popular table card games in addition to Andar Bahar. Teen Patti is particularly popular with Pakistani players — it uses a standard 52-card deck, three cards are dealt to each player, and you bet on whether your hand or the dealer's hand is higher. Visit Card Games for the full list of available games, rules summaries and stake information.

All 111gam games that are decided by chance — card deals, roulette spins, virtual sports outcomes — use a certified Random Number Generator (RNG). The RNG is independently tested and certified to ensure results are statistically random and cannot be manipulated. Poker games are not RNG-based in the same way — they are played against other real players with the platform acting as a neutral dealer. RNG certification details are available in the platform's terms documentation.

Yes — 111gam is fully optimised for mobile play and the majority of Pakistani players use the platform on their smartphones. The platform works on Android and iOS browsers without requiring a separate download. Simply open 111gam.app in your phone's browser, log in and all games are available with touch-friendly controls. For the best experience on a slower data connection, the interface is designed to load quickly even on 3G networks.

Your complete game and betting history is accessible from your account dashboard under Transaction History. You can filter by game type, date range or transaction type (bets, deposits, withdrawals). Each entry shows the game played, stake, result and net outcome in PKR. This history is useful for reviewing your sessions, tracking spending against your budget, and querying any specific result with support if needed.

Contact 111gam support via live chat immediately and ask for your account to be frozen. Do not attempt multiple logins as this can complicate the investigation. Support will check login records including IP addresses, device identifiers and timestamps. After investigation, you'll be guided through a secure account recovery — changing your password, verifying your identity, and reviewing any transactions that occurred during the suspicious access period.

111gam uses 256-bit TLS encryption on all data transmission — every login, every deposit, every withdrawal request is encrypted in transit. Personal data including your CNIC details are stored securely and access is restricted. 111gam does not store full payment card numbers on its servers. For full details on how your data is collected, stored and used, see the Privacy Policy.

Yes — 111gam offers OTP-based login as a built-in two-factor option. You can log in using a one-time SMS code sent to your registered number rather than your password, or use it as an additional step on top of your password for enhanced security. You can manage your login security preferences in Account Settings. We strongly recommend using a unique password for 111gam not used on any other platform.

111gam will never ask for your password or OTP via SMS, email or live chat. Official 111gam communications come from the @111gam.app email domain. If you receive a message asking for your password, payment details or OTP and claiming to be from 111gam, do not respond — it is a scam. Report it to support@111gam.app so we can investigate and warn other players. Always log in by typing 111gam.app directly in your browser rather than clicking links in messages.

You can request deletion of your personal data by contacting support@111gam.app. Note that 111gam is required to retain certain records — including transaction history and KYC documents — for regulatory and anti-fraud purposes for a minimum period as specified in the Privacy Policy. Data that is not subject to these retention requirements will be deleted on request. Account closure is processed in parallel with any data deletion request.

Go to Account Settings and open the Responsible Gaming section. Select Self-Exclusion, choose your exclusion period (3 months, 6 months, 1 year, or indefinite) and confirm. Your account is closed immediately, all marketing stops, and your available PKR balance is returned to your registered payment method. Attempts to create new accounts during an active exclusion are detected and closed. Full details on the Responsible Gaming page.

A cooling-off period is a temporary account suspension — 24 hours, 7 days or 30 days. During the period you cannot deposit, bet or access games. Your balance is preserved and the account reopens automatically when the period ends. It's designed for players who want a short break without permanently closing their account. Set it in Account Settings under Responsible Gaming. Use self-exclusion instead if you recognise a serious problem.

Start by visiting the Responsible Gaming page on 111gam — it includes a self-assessment checklist, warning signs of problem gambling, and step-by-step guidance on using each tool. If you want to act now: set a deposit limit in Account Settings (30 seconds), or take a 7-day cooling-off period, or use full self-exclusion. You can also contact 111gam support at any time — our team is trained to assist with responsible gaming queries sensitively and practically, not just technically.

Session time reminders are a low-interruption awareness tool. You set a time interval — for example 30 or 60 minutes — after which 111gam displays a pop-up showing your total session time and net result (how much you're up or down for that session). This "reality check" helps you stay aware of time and money spent without requiring you to stop playing. Set your preferred interval in Account Settings under Responsible Gaming. Many players find this alone helps them play more controlled sessions.

111gam support is available 24 hours a day, 7 days a week via live chat — accessible from the bottom-right corner of the screen when you're logged in to your account. You can also reach support by email at support@111gam.app. Live chat typically responds within 3 minutes. Email responses are usually within 4–6 hours. For urgent account security issues — suspected unauthorised access, account lockout — always use live chat for the fastest response.

If you are not satisfied with the initial support response, ask for your query to be escalated to a senior support representative. You can do this in the live chat by typing "escalate" or by emailing support@111gam.app with "Formal Complaint" in the subject line. Formal complaints are reviewed within 5 business days and a full written response is provided to your registered email address. All complaint details are handled confidentially.

111gam support operates primarily in English, which is the official business language of the platform. Support agents are familiar with the context of Pakistani players and communicate in straightforward, practical English — not complex or technical language. If a support agent is available who can assist in Urdu, they will do so. For complex account issues, clear English communication is recommended to ensure accuracy in documenting your query.

Send your feedback to support@111gam.app with "Feedback" in the subject line, or raise it via live chat. 111gam genuinely values player feedback — particularly from Pakistani players about local payment methods, game preferences and platform usability. Feedback is reviewed by the product team on a regular basis. While we can't act on every individual suggestion, patterns in player feedback directly influence what we build and improve.